Activation takes place from the 6th working day after ordering. You can always choose a later start date.

At the earliest 6 working days after your order. You set the exact start date yourself.

For private individuals: €127 for 6 months or €167 for 12 months. For businesses: €149 for 6 months or €199 for 12 months. One-time payment, no monthly fees.

Your name, the old address (from which mail will be forwarded), the new address (where mail will be forwarded to), the desired start date, and your email address for the order confirmation.

A mail forwarding order redirects all your mail from your old address to your new address. This ensures you don't miss any important correspondence — whether official letters, invoices, or personal mail. We are an independent service provider and not an official service of Deutsche Post AG.

Both private individuals and businesses can place a mail forwarding order with us. Our packages are specifically tailored to the different needs of private moves and business relocations.

Activation generally takes place within 6 working days of placing the order.

We forward all letters, parcels, and packages — including registered mail, official correspondence, and magazines. Only items with special status are excluded.

Yes, the minimum contract period is 6 months. When ordering, you choose between a term of 6 or 12 months. Early cancellation is not possible.

No, the contract ends automatically after the chosen term (6 or 12 months). There is no automatic renewal. If needed, you can place a new order at any time.

We accept all common payment methods via our secure payment provider Stripe: credit card (Visa, Mastercard, American Express), SEPA direct debit, PayPal, and instant bank transfer.

No, absolutely not. Our prices are fully transparent. You only pay the one-time package price — no setup fees, no surprise charges.

Yes, after payment you will automatically receive an invoice by email. This is fully issued for tax purposes.

Select your desired term, click "Order now", enter your old and new address, and pay securely via Stripe. Your order will be activated within 6 working days of payment receipt.

Forwarding begins once your order is activated. During the transition period, we recommend directly informing important contacts of your address change.

We take data protection very seriously. All data is transmitted and stored in encrypted form. We are fully compliant with GDPR and do not share data with third parties.

Only authorised employees of our company who are directly responsible for processing your order have access to your address data. They are bound by confidentiality.

Yes, all payments are processed via Stripe — one of the world's leading and most secure payment providers. Your credit card details are never stored on our servers.

Your data is stored for the duration of your order plus 3 years for accounting purposes. After that, it is completely and irreversibly deleted.

Your order ends automatically after the chosen term (6 or 12 months). Early cancellation is not provided for. If you have questions, please use our contact form.

No notice is required, as the contract ends automatically after the chosen term (6 or 12 months). There is no automatic renewal.

After the contract ends, your mail will no longer be forwarded. We recommend informing your contacts of your new address in good time and notifying relevant authorities.